Skip to content

More than a winning smile

first_img Comments are closed. You know it is important to spend time meeting the right people anddeveloping mutually beneficial relationships with them. But that’s not alwaysthe solution for busy training professionals. John Timperley gives his adviceon making the most of your networking opportunitiesInfluencing people, when you get the chance, is critical to your success inwinning the new assignment, or building relationships with those who can helpyou achieve your goals. Some people appear to get along effortlessly with newcontacts, while others struggle to make the right impact. So what’s the secret?In this article, I will reveal some of the techniques of the great‘connectors’. Creating great rapport is about helping the people you meet think they madea good choice. In short, they must immediately see some benefit from investingtheir time with you. You need to maximise those first few minutes they spendwith you, so that you can use it as a springboard to develop a relationship.Use them well and the door will be open for you to build a solid foundation fora mutually beneficial relationship. Use them badly and you may find the doorwell and truly locked. The champion connector knows that they need to cover thebases below when meeting people. As a trainer you will already know that you have, at the most, 15 seconds tomake a fabulous first impression – and first impressions stick. We live in aworld where we have information bombarding us all the time, so we must formquick judgments about people and things. Do you like the look of this person? For the connector, the answer has gotto be ‘yes’ or he will have real difficulty building a rapport with hisconversation partner. Think of a ‘no’ as starting a 100-metre race 10 yardsfurther back than the rest of the competitors – it’s going to be hard work andyour chances of success are slim. Fortunately, there are proven techniques wecan use to give ourselves a head start – the key question is, do you do thesethings? Smiles and panache A smile shows that you are warm, open and friendly. A poker face, rightly orwrongly, sends out a signal that you are serious, possibly cold andunapproachable. A smile carries your personality with it, lights up your faceand puts a sparkle in your eye. Use it to say ‘I’m really happy to see you’,even before you have opened your mouth. They say a picture is worth a thousandwords, so too is a smile to a connector. The way you introduce yourself sends an instant message to your contact. Thewords you use and the way you deliver them speak volumes about the way you feelabout yourself and your position in life. Suffice it to say, a downbeatdelivery shouts ‘boring’. Self-previews are the equivalent of surfing the radiochannels for one you like. Based on what you hear, you decide almostimmediately whether to move on to the next station or to tune in. It’s the samewith introductions. A poor one will have your contact tuning you out evenbefore you have got started. Use names Dale Carnegie described a person’s name as the ‘sweetest sound anyone everhears’. They pay attention when they hear their own name; they love you when youremember it, and you make them feel special when you use it. Be interested Some would-be rapport builders go wrong as soon as they utter their firstwords because their whole attitude to the process is misjudged. They thinkbuilding rapport is about impressing the other with their innate charm and wit.The ‘aren’t I a great guy’ approach seldom works, and is a high risk strategy. The professionals take the opposite, and altogether more successful, route.They become fascinated with the other person by asking them about themselves,finding out about their family, their views, their experiences, their hopes forthe future – in fact, that both parties find of interest. Seek to find out more about others and what makes them ‘tick’. Be interestedrather than trying to be interesting and you will both enjoy the conversation –you’ll be building great rapport as they share information, insights and viewswith you and its less wearing on your nerves than trying to roll out your partypiece one-liners in a desperate bid to entertain. You too! You instantly feel closer to people who have something in common with you,whether it’s your home town, a mutual friend, or the love of the same footballteam. It doesn’t really matter what, people usually love to have things incommon – they are in familiar territory and they like you for it. The implication of this social phenomenon for connectors is obvious. Listenfor areas of common interest or view, and ask questions that will get you onthe road to shared interests. Listen If you don’t listen to what your contact has to say you will surely fail todevelop the full level of rapport possible for the situation. Connectors havetrained themselves to listen, not only to the whole of what their conversationpartner has to say, but also to tune into the big rapport building moments.When they hear their conversation partner start to say ‘I think….I want…viewis’, they know that good material is on its way as they are revealing what isimportant to them. Reveal yourself You can only go so far in building rapport if you don’t tell people anythingabout yourself. The experienced connector’s rule of thumb is to provide enough personalinformation so their conversation partner gets some ‘hooks’ upon which to hangtheir own questions. That means matching your conversation partner’s level of openness – possiblymore if it is a relationship you wish to pursue (it stimulates the conversationand signals sharing) and divulging less if you don’t wish to go any deeper.This is all straightforward common sense, and it usually happens automaticallybecause people become guarded with folk they are unsure of. Nevertheless,consciously knowing what you are doing, and why, is a valuable weapon to use. Social gracesMaking contacts feel special is an attribute of all the great connectors.That means genuinely caring about the well-being of others, and observing, evenstretching, the social graces in order to demonstrate that you like and respectthe person with you. The connector’s red carpet treatment takes the form of including theircontact fully in the conversation, asking their views and listening attentivelyto their opinion. Rapport builders make sure that their companion iscomfortable, fed and watered and administered the range of social gracesappropriate to the situation and culture, from refreshing their drink toopening the door, passing the biscuits, to holding the umbrella – all of themadd up to you saying ‘you are important to me’. HandshakesNot every situation warrants a handshake, a hug, a kiss on the cheek or anykind of physical contact. You need to be guided by your own feelings at thetime and the social ‘norms’ of the particular situation. Nevertheless, if youdo have to shake hands, there are some do’s and don’ts to watch out for. A key aspect of building rapport is a good, firm handshake. Men’s handshakesare usually firm because they naturally have a stronger grip than their femalecounterparts. Your handshake, rightly or wrongly, telegraphs a great deal of informationabout you and your attitude. Many potential relationships have hit the rocksbefore they have begun because of a weak and lifeless handshake, which therecipient has interpreted as the attributes of their ‘co-shaker’. The acceptedprotocol for women is that it’s better to go for a firm handshake rather thanweak. If you go for weak, you will be in danger of having your fingers crushedby some of the more insensitive handshakers. Use space The Neuro Linguistic Programming gurus have pointed out the real importanceof knowing what space does to your rapport-building efforts. When you aresitting next to someone and want to show them something, say a book or report,your best bet for successful rapport building is to sit next to them. When you sit opposite, the reverse can happen. You are eyeball to eyeballwith the other person – a position that adds formality and seriousness to thesituation. You have the space between you, with an invisible line drawn downthe middle of it. Doctors have now moved away from sitting face to face with their patientsbecause it is a halfway between the informality of sitting next to each otherand sitting directly opposite each other with the desk as a barrier betweenyou. Connectors know that one of the great rapport-building secrets is to aligntheir body so that they are pointed in a similar direction to theirconversation partner. As a result, they and their contacts are much more likelyto view things in the same way and be on the same wavelength. Rapport Top connectors have developed a ‘nose’ for whether they are in or out ofrapport with someone. They have heightened their sensitivity to both the obvious and more subtlesigns of what people say, the way they say it, and how they hold themselves. Itis more than recognising a rebuff when asking for a commitment to action; it isabout reading between the lines of body language and noticing what people arereally thinking. What is the red light which warns you that you haven’t got rapport withsomeone? Simple, you will be acting and thinking differently to them. How to get on to their wavelengthYou can smile, use open body language, mirror them and usetouch appropriately to help build rapport, but if you really want to get undersomeone’s skin, you will need to get on their wavelength. And that means askingopen questions about them, using language that they will identify with andreally find out what they want for themselves. In a nutshell, what makes themtick?Much of what is written in sales textbooks can be boiled downto this: no matter what you are selling, if you are dealing with people, it’sall about:– Identifying what they want, and how you or your product orservice can help them get it– Encouraging them to like you, by creating and maintaining rapport– Giving them the ‘feel good’ factor that you are the rightanswerThe many thousands of sales techniques can all be slotted intothese three categories and, leaving aside the whacky and downright manipulativeones, they will all contribute. But whatever profession you are in, recognisethese three stages and plot your position in relation to your key relationships. Previous Article Next Article More than a winning smileOn 1 May 2002 in Personnel Today Related posts:No related photos.last_img read more

Small businesses fail to grasp basic employment legislation

first_imgRelated posts:No related photos. Previous Article Next Article Comments are closed. The UK’s smaller businesses are struggling to come to terms with even themost basic employment laws while many believe legislation is actually having anegative effect on employment practices. Research by Consult GEE suggested that many employers are unable to answerquestions about holidays and maternity leave, let alone deal with more complexlegislation such as the Disability Discrimination Act. A poll of 700 small-to-medium employers found that a fifth wrongly believethey can change contracts without consent, while a third is so confused by newflexible working regulations they think anyone is entitled to apply. Only half of those questioned knew how much holiday employees are legallyentitled to each year and just 20 per cent fully understood equal paylegislation. There was also confusion around health and safety laws, with six out of 10bosses unsure of the requirements. More than 90 per cent admitted that their firm found it hard to keep up withchanges in employment legislation and many felt they were too focused on theemployee. A separate report by the Small Business Council (SBC) found widespreadopinion that regulations were too complex for the majority of smaller employersto understand. The research also suggested that rather than driving improvements,employment laws can create discrimination and actively discourage employersfrom recruiting certain types of individuals. SBC chairman William Sargent said: “Policy makers need to consideralternatives to regulation because it does not always work. The research provesthat regulation should be used only as a last resort.” Small businesses fail to grasp basic employment legislationOn 1 Apr 2004 in Personnel Todaylast_img read more

Purplebricks floats on AIM

first_imgPurplebricks, which allows homeowners to sell their properties for a flat fee from £665 plus VAT, floated on the AIM market last week at a value of £240.3 million, with shares initially trading at an opening price of 104.5p before dropping to 96.5p.The company, which launched in April 2014, is backed by some heavyweight investors, including prominent Fund Manager Neil Woodford, Paul Pindar (left), the retired Chief Executive of outsourcing group Capita, and Errol Damelin, the Founder of payday lender Wonga.Purplebricks, which has swiftly established itself as the number one online estate agency, prides itself on offering a cheaper service than traditional estate agents and currently lists in the region of 4,300 homes for sale, and said its market share among the top six online estate agents had grown to in excess of 60 per cent.Purplebricks charges a flat fee of £665 plus VAT for a sale in the UK, rising to £965 plus VAT in prime London post codes. There are some additional charges for a premium service.The funds raised from the float will allow Purplebricks to increase its presence across the UK, according to Chief Executive Michael Bruce.He said, “The funds raised will allow us to further deepen our presence across the UK through additional investment in people, technology, infrastructure and marketing to deliver our ambitious growth plans as well as value for all of our shareholders.”The firm aims are to continue to build its lettings business, grow its mortgage business and optimise the significant and growing traffic visiting its website.In a statement, the business added, “Purplebricks approaches the key trading period of the first quarter of the new calendar year with confidence and, in the Directors’ opinion, with the Purplebricks hybrid model set to continue to change the way that houses are sold and let.”Purplebricks online estate agency Purplebricks floats on AIM December 22, 2015The NegotiatorWhat’s your opinion? Cancel replyYou must be logged in to post a comment.Please note: This is a site for professional discussion. Comments will carry your full name and company.This site uses Akismet to reduce spam. Learn how your comment data is processed.Related articles BREAKING: Evictions paperwork must now include ‘breathing space’ scheme details30th April 2021 City dwellers most satisfied with where they live30th April 2021 Hong Kong remains most expensive city to rent with London in 4th place30th April 2021 Home » News » Agencies & People » Purplebricks floats on AIM previous nextAgencies & PeoplePurplebricks floats on AIMPurplebricks, the online estate agents, has started trading on London’s junior market.The Negotiator22nd December 20150525 Viewslast_img read more

Professor Hawking to recover from infection

first_imgProfessor Stephen Hawking, an Oxford-educated scientist, is expected to safely recover from chest infection.The physicist, who has motor neuron disease, has been rushed in an ambulance to a hospital earlier this week. This is because the infection he has had for two weeks has worsened. His state was described as “very ill”.However, he is now expected to fully recover.Cambridge University’s spokesperson said, “Professor Hawking remains in hospital. But he is in a comfortable condition and is expected to make a full recovery.”Professor Hawking fell ill on a speaking tour of the United States. His condition has not improved since he returned home.The scientist had been scheduled to speak at Oxford Union this term, but has since pulled out.last_img read more


first_imgNewsmith Stainless (stand A470) will have four machines on show: two divider-rounders from the Oddy range and two washing machines for companies with smaller requirements or limited space. The Novatek 428 and Novatek 2 divider rounders are part of a range covering requirements from those of the craft baker, with the two-pocket model making 6,000 pieces an hour to those of the plant baker, with the eight-pocket model producing up to 24,000 pieces an hour.The Silver series S1 is a conveyorised machine for washing trays, baskets and containers in a continuous process. The Double 80 is a cabinet-type machine, into which the user loads baskets, trays, cooking utensils and containers. Once the doors are closed, the items undergo a programmed wash and rinse sequence.Newsmith also supplies provers, moulding tables, panners and cross conveyors.last_img read more

News story: Asset recovery correspondence

first_imgCreditors have contacted us to check the veracity of the claims management service which asserts an ability to recover funds, typically from lost investments. Letters carry an Insolvency Service letterhead, implying that the company is acting on our behalf and is endorsed by us.For the avoidance of doubt the Insolvency Service does not endorse these kinds of service and is not associated with the companies sending this correspondence.last_img

Gongs given for sandwich success

first_imgGreencore took the top award of the night at the Sammies last week – the British Sandwich Industry Awards – for its Food to Go range.The Bakery Sandwich Shop of the Year Award was awarded to Cooplands of Doncaster, while Greggs scooped the Specialist Sandwich Bar of the Year gong. Meanwhile Marks & Spencer’s Ultimate Chicken, Mango and Sweet Chilli Sandwich was crowned New Sandwich of the Year.The Co-operative’s Chicken Jalfrezi Flatbread, and Waitrose’s Love Life Sweet & Sour Chicken Egg Pancake were both highly commended.London-based Spianata picked up the platinum accolade for Independent Sandwich Bar of the Year, with Pardoe & Wood and Nuvo awarded a gold award.Melton Foods won The BSA Sandwich Manufacturer of the Year Award, and Camden Food Company walked away as En-Route Sandwich Retailer of the Year.The supermarkets shared the spoils in the Sandwich Retail Multiple of the Year, and Sandwich Convenience Retailer of the Year awards, with Sainsbury’s and Tesco crowned winners of those categories, respectively.Other awards included the Coffee Bar Sandwich Retailer of the Year Award, with the ‘chain category’ won by Costa.last_img read more

Last chance to register for National Doughnut Week

first_imgToday (3 May) is the last chance for bakers to register for National Doughnut Week and get involved with the event’s fantastic fundraising activities.National Doughnut Week, which will run from the 6-13 May 2017, is sponsored by CSM Bakery Solutions and will be raising money for The Children’s Trust, the UK’s leading charity for children with brain injury.Bakers who register to take part in the week will receive a pack of promotional materials from CSM with everything they need to make the most of the occasion and raise as much money as possible through sales of doughnuts.Birds Bakery head of retail Mike Holling said he would recommend any business to get involved.“We have supported National Doughnut Week for more than 15 years and, this year, we look forward to helping make the week another huge success,” he added. “Our target this year is to raise £8,000, our biggest achievement yet.”Last year National Doughnut Week celebrated its 25th anniversary and raised £22,783 with the help of 394 bakers.Don’t delay! To register for National Doughnut Week 2017 simply visit Baker subscribers can click here to view and download our insight report on doughnut category.last_img read more

Relix’s Dean Budnick Releases Novel Exploring Characters At A 1980’s Dead Show

first_imgRelix editor Dean Budnick is a busy man! Aside from his work on the famed jam publication, Budnick recently helped John Popper co-author his new memoir, Suck & Blow: And Other Stories I’m Not Supposed to Tell. Not only that, but the writer has a new novel due out this Spring: Might As Well.The book is set in and out of a Grateful Dead concert in the late eighties, held at the Meadowlands in New Jersey. The text explores a number of characters that comprise the rich tapestry of the scene, including a three-year-old daughter named Stella and her mother, a prep-school hippie Steven on spring break, “Taper Ted” and his skeptical brother, as well as “Bagel Bob” on his second decade of touring.Might As Well is also inspired by an unsolved murder case surrounding the show, and “explores the challenges, compilations, and charms of this environment with insight, empathy, and humor,” according to a press release about the book. In that release, Peter Shapiro says, “If anyone is qualified to teleport back in time to bring a reader to a Grateful Dead show in the 1980s, it’s Dean Budnick.”For more about the book, head to the Amazon page!last_img read more

Pigeons Playing Ping Pong Announce Debut Performance At Terrapin Crossroads

first_imgBaltimore-based jam-funk quartet Pigeons Playing Ping Pong have announced their debut performance at Phil Lesh‘s Terrapin Crossroads venue in San Rafael, CA, set to go down on Wednesday, July 3rd.Pigeons Playing Ping Pong will continue to get their spring tour underway with a performance at Cleveland, OH’s House of Blues on March 22nd followed by shows at Harrisburg, PA’s Capitol Room (3/28); Stroudsburg, PA’s Sherman Theater (3/29); Albany, NY’s Jupiter Hall (3/30); a two-night run at South Burlington, VT’s Higher Ground Ballroom (4/4 & 4/5); Portland, ME’s State Theatre (4/6); and a two-night stand at Rochester, NY’s Anthology on April 12th and 13th.Pigeons will also team up with Twiddle for a five-date co-headlining run through the midwest leading up to their highly anticipated co-headlining show at Red Rocks Amphitheatre on May 2nd.Tickets for Pigeons’ Terrapin Crossroads debut go on sale this Friday, March 15th at 10 a.m. (PST) here.For a full list of PPPP’s upcoming tour dates and ticketing information, head to the band’s website.last_img read more

‘The Origins of Narcotrafficking’ deconstructs histories of Colombian and Mexican illegal drug industries

first_img Read Full Story For decades, stories of drug trafficking and violence associated with illegal drug industries have influenced the international public perception of both Colombia and Mexico. On Nov. 17, 2017, two leading policy analysts and historians, Lina Britto and Froylán Enciso, who center their research on Colombia and Mexico, respectively, convened at the David Rockefeller Center for Latin American Studies to consider the longer histories of the two countries that paved the way for the emergence of booming drug industries. With a focus on regional conditions, Britto and Enciso discussed the factors that made Sinaloa in Mexico and La Guajira in Colombia especially vulnerable to trafficking economies and, thus, were transformed into hubs of illegal activity that spawned the extensive networks of illicit drug trade.In the joint presentation, Britto and Enciso took turns discussing how the formation of illegal drug industries in Colombia and Mexico relates to the history of agrarian modernization, U.S. relations, and popular culture in each country. Both regions developed sophisticated international trade networks in the 20th century, whether from the Green Revolution in Sinaloa that followed the crash of the mining industry in 1907 or the sequence of booms and busts of the coffee, banana, and cotton industries in the Sierra Nevada Valley near La Guajira. When the agricultural industries faltered, these networks could be easily repurposed to circulate illegal drugs to international markets.Lina Britto responds to an audience question. Photo by Julia Grace CohnThe scholars agreed that the role of the U.S., though it often goes unacknowledged, was critical in the development of drug industries in both countries. In Colombia, Britto explained that it was “the banana elite,” or merchants of the Boston-based United Fruit Company who had plantations in the Sierra Nevada and La Guajira zone, “who were experiencing the decline of the banana industry, and who established networks and routes of exportation of marijuana in the 1960s.”Similarly emphatic in the conviction that international pressures fueled the establishment and consolidation of the Sinaloan drug industry, Enciso theorized several waves of what he terms “narco-imperialism.” Starting with the Inquisition, which used the control of spiritual practices as the pretext for persecuting indigenous people for their use of marijuana and peyote, “Mexico has been a playground for others to judge drugs,” Enciso stated. Dispelling the notion that the drugs implicated in the most notorious trade circuits emerged endemically, Enciso also clarified, “The first cocaine smuggling cases were not from Pablo Escobar. I found a case in the 19th century in Sinaloa of cocaine that was from the company Merck. It was German cocaine.”Following the presentation, moderators Ana Villarreal, Professor of Sociology at Boston University, Ieva Jusionyte, Assistant Professor of Anthropology and Social Studies at Harvard, and Kirsten Weld, Associate Professor of the Social Sciences at Harvard, brought expertise from their research, posing questions to explore complementary topics. These included the role of the state in the drug industry of each country and the imprecision of the term “narcotrafficking” that has become a provocative buzzword that is used interchangeably with “the illegal drug industry” in popular discourse.last_img read more

International student orientation smaller than usual as first-years struggle to obtain visas

first_imgThis year’s international students’ orientation, held on Aug. 1-2, included a number of different events to get international students acquainted with Notre Dame and the U.S.The orientation consisted of a welcome from Notre Dame International, a presentation from International Student and Scholar Affairs (ISSA) on responsibilities students with an F-1 or J-1 visa should manage, student community-building activities with International Ambassadors and presentations from a myriad of campus resources.Leah Zimmer, the director of ISSA, said orientation looked a little different this year as a result of the pandemic. While Notre Dame usually welcomes around 350 guests –– including both students and parents –– only about a 100 guests were able to attend this year.“Because of travel restrictions and the suspension of visa processing at U.S. embassies, far fewer students were able to attend this year,” Zimmer said. “We look forward to welcoming students in the next week, if they are able to get a visa, or in spring 2021 or fall 2021.”Though classes are set to begin on Aug. 10, Zimmer said some international students have not been able to finalize their plans due to the pandemic. Notre Dame is still expecting the arrival of a number of international students in the coming weeks.Melanie Benítez, a first-year student from Colombia, was able to move into Pasquerilla West Hall on Aug. 1. However, leaving her country was a complicated process.“Coming to the U.S., even while being a citizen, was challenging because Colombia’s international borders are closed, which makes traveling way more difficult and expensive,” Benítez said.For first-year Nicolás López, also from Colombia, arriving to the U.S. was equally challenging. He was able to leave his country through a humanitarian flight offered to U.S. citizens. Even though he found “an easy exit,” López acknowledged other international students might not have his luck.“Colombia’s borders have been and will remain closed for the foreseeable future and have deprived many close friends of mine from traveling to the States and attending their respective colleges,” López said.Across the world, a myriad of countries have established flight restrictions in order to mitigate the spread of COVID-19. This reality has hindered student’s plans to pursue an education away from their home countries. In addition, international students have been struggling to obtain visas amid the pandemic.As a result, Notre Dame announced it was providing first-year international students four different options to complete their education.In the event that international students cannot travel to the U.S., they can either choose to study away locally, defer for a semester or a year or take “other academic provisions” in which the student can fill out a request form to likely study online from their home country.The path towards attending Notre Dame might not be clear for several international students. However, despite the difficulties, López, who is pursuing a major in economics, said Notre Dame inspired him to overcome the challenges in his way.“Although coronavirus, took a rough toll on all of us high school seniors, Notre Dame was always an aspect in my life that encouraged me to push through,” he said. “I hope that coming here will grant me the chance to rediscover myself and make a family of my own.”Tags: Colombia, International students, ISSA, Leah Zimmer, visaslast_img read more

Hello Kitty Gets Kinky! The Frisky Feline Reveals Her True Identity

first_img Kinky Boots Show Closed This production ended its run on April 7, 2019 Related Shows OK, bear with us. Tokyo-based toy company Sanrio recently announced that their character Hello Kitty is not really a cat, but a “personification of a cat” named Kitty White. Yep. The company went on to explain that she is actually “a cheerful and happy little girl with a heart of gold” born in the outskirts of London. Since revealing her true identity, Hello Kitty has apparently been in the mood for some theater, because she went to visit the Tony-winning hit Kinky Boots and hang out with her drag queen pals from the English Midlands. Check out this shot of the “happy little girl” hanging out with the cast of Kinky Boots, then see the high-kicking stars for yourself at the Al Hirschfeld Theatre! View Commentslast_img read more

If/Then Supernova Idina Menzel Shows Off New Blonde Locks

first_img If/Then View Comments Show Closed This production ended its run on March 22, 2015 Idina Menzel Star Files Is she always starting over in a brand new hairdo? Tony and Audience Choice Award winner Idina Menzel took to Instagram to show off a drastic new look: a blonde bob!“Look what me and my girl [hairstylist Jeny Tamera] did today,” Menzel wrote. “Needed a change. Loving it! #brunettetoblonde #blondehairdontcare”.Does this mean she’s playing Elsa in Frozen on Broadway? Or that she’s returning to Wicked as Glinda?! Stop teasing us, Idina! You can catch her belting her face off in cardigans and (presumably) a brunette wig in If/Then at the Richard Rodgers Theatre through Sunday. Related Showslast_img read more

7 ways to make the most of credit union member data

first_img continue reading » 15SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr Leaders and business intelligence at credit unions are putting a tremendous focus on ways to use advanced data analytics to identify trends, detect patterns and glean other valuable findings from the sea of information available to them. Without question, member data is valuable. But the greatest value lies in the ability to empower each line of business to achieve strategic initiatives and performance goals. When this empowerment is coupled with improving member service, a proven, repeatable best practice results.Today’s “analytics” are often visuals, graphs and trends while advanced analytics, while a journey, result in quantitatively-proven prescriptive statistics from regression and machine learning. Advanced analytics enable the credit union to effectively segment members to identify opportunities, improve service and retention, and target new products and services.Start the advanced analytics journey with the end goal in mind and consider these seven, “top-down” best practices as a roadmap to guide the credit union through each step.last_img read more

When is the FA Cup fifth round draw? Time, TV channel, numbers, dates and replay fixtures

first_imgManchester United are into the fifth round of the FA Cup (Picture: Getty Images)The draw for the fifth round of the FA Cup takes place on Monday night, although we are a long way from knowing the final 16 teams in the competition.Bournemouth host Arsenal in the fourth round of the tournament on Monday after the draw, before there are six replays to play next week.Just nine teams are already confirmed to be in the fifth round of the competition ahead of the draw, including Manchester City, Chelsea, Manchester United and Leicester City.When is the FA Cup fifth round draw?The draw takes place on Monday 27 January at around 7.15pm.ADVERTISEMENTWhat TV channel is the FA Cup draw being shown on?The draw will be shown on the One Show on BBC One.AdvertisementAdvertisementFA Cup fifth round draw ball numbersManchester UnitedChelseaSouthampton or Tottenham HotspurSheffield WednesdayAFC Bournemouth or ArsenalNorthampton Town or Derby CountyLeicester CitySheffield UnitedReading or Cardiff CityWest Bromwich AlbionNorwich CityCoventry City or Birmingham CityManchester CityNewcastle United or Oxford UnitedPortsmouthShrewsbury Town or LiverpoolWhen are the FA Cup fifth round fixtures?The fifth round fixtures will be played in the week beginning Monday 2 March.There will be no replays, with ties going into extra time and then penalties if needed.More: FootballRio Ferdinand urges Ole Gunnar Solskjaer to drop Manchester United starChelsea defender Fikayo Tomori reveals why he made U-turn over transfer deadline day moveMikel Arteta rates Thomas Partey’s chances of making his Arsenal debut vs Man CityFourth round replaysTuesday 4 FebruaryBirmingham City vs Coventry CityCardiff City vs ReadingDerby County vs Northampton TownLiverpool vs Shrewsbury TownOxford United vs Newcastle UnitedWednesday 5 FebruaryTottenham Hotspur vs SouthamptonMORE: Ole Gunnar Solskjaer aimed dig at Tranmere goalkeeper after Manchester United’s 6-0 win in the FA CupMORE: Joe Cole and Glenn Hoddle identify Chelsea’s biggest problem after narrow FA Cup victory over Hull City Metro Sport ReporterMonday 27 Jan 2020 10:19 amShare this article via facebookShare this article via twitterShare this article via messengerShare this with Share this article via emailShare this article via flipboardCopy link Comment Advertisementcenter_img When is the FA Cup fifth round draw? Time, TV channel, numbers, dates and replay fixtures Advertisementlast_img read more